sq999's Privacy Policy

1. General Introduction

sq999 is a trusted online casino and betting platform operated for players in Bangladesh. We give the highest priority to the privacy of our users. The purpose of this privacy policy is to clearly inform you what types of information we collect, how it is used, and what steps we take to protect your information.

Our platform uses SSL encryption technology, which keeps every transaction and exchange of information completely secure. sq999 never sells your information to third parties or shares it without authorization.

2. Information We Collect

To create an account and use the services on sq999, we require certain information. The information we collect can be divided into two main categories:

2.1 Personal Identity Information

• Full name (as per national identity card)
• Date of birth (for age verification — for those aged 21 and above only)
• Email address
• Mobile number
• Residential address
• National identity card or passport number (for KYC verification)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transaction processing only)
• Bank account information (if bank transfer is used)
• Deposit and withdrawal history

2.3 Technical Information

• IP address and geographic location
• Browser type and version
• Device information (mobile, tablet, or desktop)
• Website visit duration and frequency
• Cookie and session data

3. Purpose of Data Collection

sq999 uses your information only for lawful and specific purposes. The main reasons for our use of information are stated below:

3.1 Account Management and Verification

We use personal information to confirm your identity and verify your age (in compliance with the 21+ rule). This is an essential part of responsible gaming and helps prevent fraud.

3.2 Financial Transaction Processing

Your financial information is essential to successfully complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳100 and the minimum withdrawal is ৳500.

3.3 Customer Service

Our 24/7 live chat support team can view your account information to resolve your issues. However, they can never view your password or complete financial information.

3.4 Promotion and Bonus Management

We need information about your account activity to correctly provide the 100% first deposit bonus (up to ৳15,000), VIP program benefits, and other promotional offers.

3.5 Fraud Prevention and Security

Technical information is analyzed to detect unusual transactions or suspicious activity and to ensure the security of our platform.

4. Cookie Policy

The sq999 website uses cookies. Cookies are small text files stored in your browser that help improve your experience.

4.1 Cookies We Use

• Essential cookies: For keeping login sessions active, ensuring security, and core functionality.
• Functionality cookies: For remembering your language, theme, and preferred settings.
• Analytics cookies: For understanding website performance and usage patterns (without personally identifiable information).

You can control cookies by changing your browser settings. However, if cookies are completely disabled, some services may not work properly.

5. Data Sharing and Third Parties

sq999 does not sell your personal information under any circumstances. However, information may be shared with specific third parties in the following limited situations:

5.1 Payment Processors

Only the minimum information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and bank transfer partners. These payment providers follow their own privacy policies.

5.2 Technology Service Providers

We work with trusted technology partners for server hosting, cybersecurity, and data analysis. They operate under strict confidentiality agreements and may only access information for the purpose of providing services.

5.3 Legal Obligations

If a valid order is received from a competent court or law enforcement agency, legally required information may be provided. Even in this case, we will try to ensure the maximum protection of users.

6. Data Storage and Security

To ensure the security of your information, sq999 applies several industry-standard security measures:

• 256-bit SSL/TLS encryption — on all data transmissions
• Storage of information in an encrypted database
• Regular security audits and vulnerability testing
• Two-Factor Authentication support
• Limited staff data access permissions
• Automated alert system for suspicious activity

6.1 Data Retention Period

All information is retained while your account is active. After an account is closed, financial and identity-related information may be retained for a specified period as required by applicable law for audit and legal purposes. Once that period has passed, the information is securely deleted.

7. Your Rights

As a registered user on sq999, you have the following rights:

7.1 Right to Access Information

You can find out what information we are storing about you. Contact our support team to make this request.

7.2 Right to Correct Information

If there is any error in your personal information, you can request a correction. If you submit relevant proof, we will make the correction promptly.

7.3 Right to Delete Information

In certain circumstances you can request that your information be deleted. However, financial and audit-related information must be retained for a specified period due to legal obligations.

7.4 Right to Restrict Processing

In certain circumstances you can request that the processing of your information be restricted. During this time your information will be retained but not actively used.

7.5 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. This service can be turned off through account settings or via the support team. However, important account-related messages (transaction confirmations, security alerts) will always be sent.

8. Protection of Minors

sq999 strictly follows a 21+ age policy. Our platform is for those aged 21 and above only. During registration we collect national identity card or other valid document information for age verification.

If someone creates an account using false information and is later found to be a minor, the account will be closed immediately and all information will be securely deleted.

9. Responsible Gaming and Use of Information

sq999 believes in responsible gaming. We analyze information about your gaming activity so that potentially problematic behavior can be identified early. If needed, our team will contact you and provide the necessary support.

You can also use self-exclusion on your own account to set deposit limits, betting limits, or give yourself a break. For more details on this, see our Responsible Gaming page.

10. Changes to This Policy

sq999 may update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notice on the website. The "Last Updated" date shown at the top of the policy always indicates the most recent version.

If you continue using our website after changes are made, you will be considered to have accepted the updated policy. We therefore recommend that you visit this page regularly.

11. International Data Transfers

Our servers and some technology services may be located in other countries. If your information is transferred outside Bangladesh, we will ensure that adequate security measures are in place in that country or at that institution to protect your information.

12. Links to Other Websites

The sq999 website may occasionally reference third-party services (such as payment methods). These third parties have their own privacy policies, and sq999 is not responsible for their data collection practices. You are advised to read their privacy policies before using their services.